Fm24 Responsible Gaming
Fm24 believes betting should remain an enjoyable form of entertainment, not a burden. This page provides guidance, self-control tools, and important information to help you play safely and responsibly.
Fm24's Commitment to Responsible Gaming
Fm24 takes a serious approach to ensuring every user can enjoy our platform in a healthy and controlled manner. We believe online betting should be viewed purely as entertainment — not as a way to generate income or resolve financial difficulties. To that end, fm24 provides a range of tools and guidelines to help users in Malaysia stay in control.
We are committed to discouraging excessive gambling and will always prioritise user well-being over short-term gains. All self-control features provided are directly accessible through your user account.
Recognise the Signs of At-Risk Behaviour
It is important to recognise the early warning signs that betting may be becoming a problem. Some indicators that deserve serious attention include:
- Feeling the need to bet with increasingly larger amounts to get the same level of excitement.
- Unable to stop betting even after deciding to do so.
- Using money set aside for daily necessities — such as rent, food, or bills — to place bets.
- Lying to family members or friends about how much time and money you have spent on betting.
- Feeling anxious, irritable, or stressed when unable to bet.
- Attempting to recover losses by continuing to bet (chasing losses).
- Neglecting work, family, or social responsibilities because of betting.
If you identify any of the above signs in yourself or someone you care about, it is strongly recommended that you take steps to regain control immediately.
Set Time & Budget Limits Before You Start
Deposit Limit
Set a maximum amount you're comfortable depositing daily, weekly, or monthly — and stick to it, no exceptions.
Session Time Limit
Set a maximum duration for each session. Take a break after every session and avoid playing continuously without stopping.
Loss Limit
Decide on the maximum loss you can afford. Stop immediately once this limit is reached — never chase losses trying to recover.
Plan Ahead
Only bet with disposable money after all essential needs have been met. Never borrow money for the purpose of betting.
Available Self-Control Tools
Fm24 offers several self-control options you can activate at any time through your account. These tools are designed to help you manage your betting habits more effectively:
- Deposit limit: You can set daily, weekly, or monthly deposit limits in MYR. Limits take effect immediately, and an increase requires a waiting period to ensure considered decision-making.
- Cooling-off period: An option to temporarily suspend access to your account for a set period — whether a few days, a week, or a month — to give yourself a break from betting.
- Self-exclusion: If you feel your betting problem is becoming more serious, you may apply for self-exclusion from the fm24 platform for an extended period. Your account will be fully suspended for the duration of the exclusion.
To use any of these features, log in to your account or contact the fm24 support team. We will handle your request with full respect and without judgment.
Minor Protection
Fm24 has a strict policy prohibiting individuals under the age of 18 from using any of our services. We apply an age verification process during registration and reserve the right to request identity verification documents at any time if there is cause for doubt.
For parents and guardians, we encourage you to:
- Make sure your devices are password-protected or have access controls that children are not aware of.
- Using parental control software to block access to online betting sites.
- Never save login credentials or payment details on devices shared with children.
- Have an open conversation with your children about the risks of gambling and the importance of responsible play.
If you suspect that someone under the age of 18 has accessed the fm24 platform, please contact us immediately so we can take the necessary action.
Life Balance & Seeking Professional Help
Healthy betting should go hand in hand with a balanced life. fm24 encourages all users to ensure betting does not take over time that should be devoted to family, work, health, and social activities.
Signs that you may need professional help include feeling unable to control your betting habits despite trying on your own, or when betting has seriously affected your personal relationships and finances. In situations like these, seeking help is the smart and courageous thing to do.
You do not have to face this alone. Support resources available in Malaysia include mental health counsellors at government clinics and hospitals, the Ministry of Health Malaysia (MOH) psychological helpline, and non-governmental organisations offering free counselling services.
For more information about self-control features at fm24, or if you need assistance, visit FAQ page our page or contact customer support via email at [email protected]. Our team is ready to assist you with care and empathy.